At Patterson Plumbing Services (“Company,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://pattersonplumbingservices.com or contact us for plumbing services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quote, schedule service, or complete a form, we may collect:

• Name
• Phone number
• Email address
• Property address
• Billing information (when applicable)
• Service request details
• Any other information you voluntarily provide

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Respond to inquiries
• Schedule plumbing appointments
• Provide requested services
• Prepare estimates and invoices
• Improve our website and customer experience
• Communicate regarding appointments or service updates
• Send promotions or special offers (only where permitted)
• Maintain website security
• Comply with legal obligations

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

We may use trusted third-party providers to help operate our business, including:

• Website hosting providers
• Analytics services (such as Google Analytics)
• Email communication services
• CRM systems
• Payment processors
• Marketing platforms

These providers only receive information necessary to perform services on our behalf and are expected to protect your information.

Google Analytics

Our website may use Google Analytics to better understand visitor behavior.

Google Analytics may collect information such as:

• Pages visited
• Device type
• Geographic region
• Time on site

You can opt out by installing the Google Analytics Opt-out Browser Add-on.

How We Share Information

We do not sell or rent your personal information.

We may share information only:

• With trusted service providers assisting our business
• When required by law
• To protect our legal rights
• During a business transfer such as a merger or acquisition

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Maintain business records
• Resolve disputes
• Meet legal, tax, or regulatory obligations

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your personal data
• Object to certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites they visit.

SMS and Email Communications

If you provide your phone number or email address, we may contact you regarding:

• Appointment confirmations
• Service reminders
• Quote updates
• Customer support
• Promotions (where permitted)

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Patterson Plumbing Services through the contact information provided on our website.